# General FAQ

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<summary>How does CloudRunr work?</summary>

CloudRunr maintains an up-to-date database of cloud providers' services and pricing. After connecting your cloud account or uploading your on-premises usage data, CloudRunr maps your usage to target clouds, calculates pricing, and provides estimates along with technical considerations.

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<summary>What if there's no equivalent service on the target cloud?</summary>

In cases where the target cloud doesn't offer an equivalent service, CloudRunr provides a technical note about the missing item and uses the pricing from the source or nearest cloud provider for comparison.

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<summary>How do AWS free credits affect estimates?</summary>

AWS free credits and promotional credits will be shown in the AWS estimates of CloudRunr.  The Azure and Google Cloud estimates will (for the sake of an apples-to-apples comparison) assume similar credits of the same amount.

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<summary>What permissions am I handing off?</summary>

Our permissions are at the billing layer only. We ask you to join our AWS organization and use only IAM roles and permissions to perform all the required cost optimizations and AWS APIs to enable these savings.

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<summary>What permissions does CloudRunr require?</summary>

CloudRunr needs read-only permissions at the billing level. We require an IAM ReadOnly role to fetch data and provide pricing estimates.  For more details, refer [this](/security-and-access/cross-account-role.md).

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<summary>Is there any risk to my AWS environment?</summary>

No. CloudRunr has zero ability to modify your cloud environment. There's no touch to your infrastructure, ensuring no server downtime or interruptions to developer workflows.

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<summary>Is there a minimum or maximum monthly AWS spend requirement?</summary>

There's no minimum or maximum spend requirement. The platform is free for use if your monthly usage is under $1,000. We work with companies of all sizes across various segments.

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<summary>How are pricing estimates handled with Enterprise Discount Programs (EDP) or Private Pricing Agreements (PPA)?</summary>

CloudRunr's AWS billing data includes any EDP or PPA discounts. Azure and GCP estimates are based on public pricing. We're planning to add editable fields for equivalent discounts on Azure and Google Cloud in H1 2025.

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<summary>How do you account for partial utilization of Reserved Instances or Compute Savings Plans?</summary>

CloudRunr fetches utilization data from AWS APIs. For comparison, we apply the actual AWS spend on these plans to equivalent offerings in the target cloud, maintaining the same utilization hours to ensure a fair comparison.

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<summary>Why do some Azure and Google Cloud services show "Assuming the same cost as AWS"?</summary>

Currently, CloudRunr fully supports pricing for Compute, Block, and Object Storage. For other AWS services, we use equivalent costs in Azure and Google Cloud to provide a comparison basis. We plan to add more services, in H1 2025.

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<summary>Do you support clouds other than AWS as the source?</summary>

Not yet, but support for GCP and Azure as source clouds is on our roadmap for H1 2025.

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<summary>Where can I find answers to additional questions?</summary>

We're here to help! Email us at <support@cloudrunr.co> for any additional questions or support.

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